Community Access Coordinator

Milwaukee, WI

Full Time

Mid Level

Status: Full-time | Non-Exempt
Location: 929 E. Wisconsin Ave, Milwaukee, WI 53202
Reports to: Senior Director of Education
Working Schedule: Tuesday-Saturday

Our Mission
Inspire all children to wonder and explore their world through play and innovative, hands-on learning experiences.

About Betty Brinn Children’s Museum
At Betty Brinn Children’s Museum, inspire wonder through play. The ultimate destination where your child can play, learn and grow. At Betty Brinn Children’s Museum, every visit sparks curiosity and learning. Explore interactive exhibits designed to fuel your child’s imagination while helping them develop everlasting skills.

Become a Valued Member of the Betty Brinn Children’s Museum (BBCM) Team!
We are seeking enthusiastic, positive, and driven team players who are passionate about early childhood education to help us achieve our mission of providing ALL children with high-quality, hands-on, and playful learning experiences. At BBCM, we believe that teamwork thrives through supportive and collaborative discussions. We are committed to investing in our team members' professional growth and celebrating curious minds.

Our Team Values:

Make Memoires: Deliver unforgettable experiences to families. Create a spark and find the magic, helping each guest write their unique story
Raise Your Hand: Jump in, check-in, be all in. Bring your best and work together. Show the team and your guests that they can depend on you.
Be an Explorer: Be curious and open. Keep your gears moving. Bring childlike energy to navigating challenges and discover new possibilities.
Everyone Counts: Be kind to all. Initiate a positive impact in our community. See the potential in every child and make everyone feel like they are a line leader.
Be More Than a Museum: Be a launchpad for life-long learning. Help families create connections and experience opportunities that lead to brighter futures and a stronger Milwaukee.
Feel the Fun: Radiate joy and delight in our purpose. Embrace the exciting unpredictability of every day.

At the Museum, we are dedicated to providing equal employment opportunities for all employees and job applicants. We prohibit any form of discrimination or harassment based on race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.

Position Summary:
The Community Access Coordinator plays a vital role in ensuring a seamless booking process for museum visits, programs, and events while actively expanding community engagement. This position is responsible for overseeing all systems related to field trips, group visits, special event days, and community partnerships—including reservations, sales, communications, and day-of coordination both at the Museum and within the community.

As a member of the Education function, the Community Access Coordinator also contributes to the development, facilitation, and delivery of programs for early learners and school-aged children.

Responsibilities:

Community Engagement & Coordination

Oversee all aspects of Museum reservation scheduling using Salesforce, serving as the primary point of contact for all inquiries.
Respond to booking requests, confirm reservations, generate reports, and manage logistics for field trips, Baby Beginnings, Sensory Friendly Sessions, Wonder Wagon programs, and community partner events.
Ensure smooth booking and visit experiences by collaborating with internal teams on logistics, capacity, and guest flow.
Coordinate with the Finance team to ensure accurate and timely payment processing for all reservations and events.
Collaborate with the Senior Director of Education to develop and implement outreach strategies to engage educators, nonprofit partners, and community organizations.
Build and maintain strong relationships with community stakeholders to increase participation in Museum programs and events.

Program Facilitation & Support

Facilitate hands-on educational programs for early learners and school-aged children, including field trip activities, facilitated workshops, and Be A Maker space programs.
Support community outreach events by operating the Museum’s Wonder Wagon for off-site programming and events.
Work with the Education team to evaluate and develop new and enhanced programs that align with educational trends and meet state and national standards.
Ensure the safety and well-being of all guests by responding promptly to emergencies during programs and events.

Data, Evaluation, and Administrative Support

Track and report attendance and participation data; monitor the use of sponsored admissions; and ensure completion of participant surveys and other impact data collection.
Evaluate data to assess progress toward attendance, revenue, and engagement goals.
Support grant reporting by contributing data and insights related to program impact and effectiveness.
Maintain and organize an inventory of program supplies and resources to ensure smooth program delivery.
Monitor program budgets and track purchases and expenses throughout the year.
Perform other duties as assigned.

Minimum Qualifications:

Bachelor’s degree in Education, Nonprofit Management, or a related field.
2+ years of experience in a similar role, ideally in an educational, nonprofit, or museum setting.
Valid and clean driving record and comfortable driving the Wonder Wagon
Must be able to work flexible hours, including early mornings or evenings as needed
Strong passion and commitment to the Mission of BBCM!

Skills and Abilities:

Positive, can-do attitude with a strong commitment to providing exceptional service to Museum visitors, participants, and community partners, ensuring that all experiences are positive, engaging, and impactful.
Proficiency in Salesforce or similar CRM software.
Strong communication skills to clearly and effectively engage with a wide range of community stakeholders, from educators to nonprofit partners.
Exceptional interpersonal skills for building and maintaining relationships with external partners to ensure repeat participation in programs.
Strong organizational abilities with the capacity to manage multiple tasks simultaneously, including booking and coordinating events, ensuring smooth scheduling, and following up with stakeholders.
Problem-solving skills with the ability to anticipate challenges and devise solutions quickly, whether related to scheduling, program delivery, or logistics.
Adaptability to changing priorities and the ability to thrive in a fast-paced environment.
Data-driven with the ability to track and analyze participation data, assess progress toward goals, and use insights to inform decisions and improve programs.
Passion for working with children and the community, with a deep understanding of early childhood and school-aged education.

BBCM offers a generous benefits package, including but not limited to the following:

Medical Insurance (BBCM pays 80% of cost)
Dental Insurance (BBCM pays 80% of cost)
Vision, Critical Illness, Accidental Insurance, Supplementary Life, and Accidental Death Dismemberment eligibility
HSA with employer contributions
HRA employer-paid plan
Employer-paid plans for Life and Accidental Death and Dismemberment Insurance & Long-Term Disability
401(k) with the Museum contributing 5% at year-end (not matching every pay period)
18 day of PTO prorated at hire date
Separate sick time

The starting salary for this position is $45,000

Application Process & Important Information:

Only candidates who complete the entire application will be considered for this role. Incomplete applications will not be reviewed.
Due to the volume of applications received, we are unable to respond to individual inquiries regarding the status of applications. If selected for an interview, you will be contacted directly.

Any employment offer is contingent upon successfully passing a criminal background check and verification of professional references demonstrating excellence.

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This is a full-time position, and the schedule is Tuesday through Saturday, with regular business hours from 8:30 a.m. to 5:00 p.m. Are you available to work this schedule?*

A key requirement for this position is driving the Wonder Wagon. Do you have a valid driver's license?* YesNo

Are you comfortable driving the Wonder Wagon—a 22-foot box truck used to deliver programs throughout the city of Milwaukee and surrounding communities?*

Why do you want to work at the Betty Brinn Children's Museum?*

What skills and experiences do you bring to this role that make you a strong fit based on the job description?*

Please share your experience developing and facilitating programs for children ages 0–10.*

Do you have a reliable mode of transportation and access to your vehicle?*

Describe your experience coordinating reservations, logistics, or scheduling in a fast-paced environment. What tools or systems have you used, and how did you ensure accuracy and smooth execution?*

This role involves managing multiple reservations and coordinating with different teams. Describe how you stay organized and prioritize your workload.*

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