Guest Experience Associate
Milwaukee, WI
Part Time
Betty Brinn Children’s Museum
Student (High School)
Guest Experience Associate
Status: Part-Time, Non-Exempt
Location: 929 E Wisconsin Street, Milwaukee, WI 53202
Wage: $14.00 per hour
About Betty Brinn Children’s Museum
At Betty Brinn Children’s Museum, inspire wonder through play. The ultimate destination where your child can play, learn and grow. At Betty Brinn Children’s Museum, every visit sparks curiosity and learning. Explore interactive exhibits designed to fuel your child’s imagination while helping them develop everlasting skills.
Become a Valued Member of the Betty Brinn Children’s Museum (BBCM) Team!
We are seeking enthusiastic, positive, and driven team players who are passionate about early childhood education to help us achieve our mission of providing ALL children with high-quality, hands-on, and playful learning experiences. At BBCM, we believe that teamwork thrives through supportive and collaborative discussions. We are committed to investing in our team members' professional growth and celebrating curious minds.
Our Team Values:
- Make Memoires: Deliver unforgettable experiences to families. Create a spark and find the magic, helping each guest write their unique story
- Raise Your Hand: Jump in, check-in, be all in. Bring your best and work together. Show the team and your guests that they can depend on you.
- Be an Explorer: Be curious and open. Keep your gears moving. Bring childlike energy to navigating challenges and discover new possibilities.
- Everyone Counts: Be kind to all. Initiate a positive impact in our community. See the potential in every child and make everyone feel like they are a line leader.
- Be More Than a Museum: Be a launchpad for life-long learning. Help families create connections and experience opportunities that lead to brighter futures and a stronger Milwaukee.
- Feel the Fun: Radiate joy and delight in our purpose. Embrace the exciting unpredictability of every day.
At the Museum, we are dedicated to providing equal employment opportunities for all employees and job applicants. We prohibit any form of discrimination or harassment based on race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.
Position Summary:
The Guest Experience Associate (GE) is responsible for ensuring the Museum operates smoothly, safely, and efficiently while delivering an exceptional and engaging experience for every guest. As a key frontline team member, the GE welcomes families, facilitates interactive play experiences, supports group visits and special events, and serves as a knowledgeable ambassador for the Museum’s exhibits, programs, and services.
This role supports daily operations by assisting with opening and closing procedures, processing admissions and retail transactions, maintaining exhibit cleanliness and organization, and upholding safety standards throughout the Museum. Guest Experience Associates proactively monitor the environment to ensure a secure, high-quality experience and collaborate with team members to continuously enhance guest satisfaction.
The ideal candidate is energetic, guest-focused, and passionate about creating meaningful experiences through play.
Responsibilities and Duties:
Position Summary:
The Guest Experience Associate (GE) is responsible for ensuring the Museum operates smoothly, safely, and efficiently while delivering an exceptional and engaging experience for every guest. As a key frontline team member, the GE welcomes families, facilitates interactive play experiences, supports group visits and special events, and serves as a knowledgeable ambassador for the Museum’s exhibits, programs, and services.
This role supports daily operations by assisting with opening and closing procedures, processing admissions and retail transactions, maintaining exhibit cleanliness and organization, and upholding safety standards throughout the Museum. Guest Experience Associates proactively monitor the environment to ensure a secure, high-quality experience and collaborate with team members to continuously enhance guest satisfaction.
The ideal candidate is energetic, guest-focused, and passionate about creating meaningful experiences through play.
Responsibilities and Duties:
- Greet and welcome all guests in a friendly, professional manner, creating a positive first and last impression.
- Provide accurate and engaging information about exhibits, programs, memberships, and daily activities.
- Serve as a knowledgeable brand ambassador by maintaining familiarity with all Museum offerings.
- Facilitate interactive play experiences on the Museum floor and lead structured BAM activities that promote meaningful, educational engagement.
- Welcome and support field trip students, teachers, and chaperones from arrival through departure.
- Support birthday party experiences by preparing party spaces, welcoming host families, and ensuring Museum policies and procedures are followed.
- Assist with daily opening and closing procedures to ensure smooth operations.
- Process guest transactions accurately, including ticketing, membership sales, café purchases, and gift shop purchases.
- Maintain a clean, organized, and inviting Museum environment by replenishing exhibit materials and reporting maintenance concerns promptly.
- Proactively monitor guest activity to maintain a safe and secure environment, implementing emergency procedures when necessary.
- Attend required staff meetings and training sessions.
- Collaborate with team members to enhance the overall guest experience and operational efficiency.
- Perform additional duties as assigned.
Minimum Qualifications:
- High school diploma or equivalent required; candidates must be at least 18 years of age.
- Minimum of one year of experience in a customer service role, with a demonstrated ability to deliver exceptional service.
- Experience handling cash and processing credit card transactions preferred.
- Availability to work weekends required.
- Ability to lift up to 30 pounds and perform physical tasks, including lifting, bending, standing, and walking for extended periods.
Skills & Abilities:
- Positive, can-do attitude with a willingness to go above and beyond for all guests.
- Enjoys working in frontline environments and engaging with children and families.
- Ability to interact with a variety of people, demonstrating strong interpersonal and communication skills.
- Commitment to punctuality, reliability, and accountability to the team.
- Ability to remain calm and composed during emergencies or high-traffic periods.
- Ability to perform repetitive tasks while maintaining high energy levels throughout shifts.
- High level of enthusiasm and comfort working in interactive, fast-paced environments.
- Passion for the Museum’s mission and play-based learning.
- Openness to feedback and a commitment to continuous learning and growth.
- Energetic, friendly, and approachable demeanor.
- Demonstrated professionalism and a strong sense of responsibility.
Salary & Benefits
$14 per hour. Benefits included free downtown parking, paid time off, and a flexible work schedule.
Application Process & Important Information:
$14 per hour. Benefits included free downtown parking, paid time off, and a flexible work schedule.
Application Process & Important Information:
- Only candidates who complete the entire application will be considered for this role. Incomplete applications will not be reviewed.
- Due to the volume of applications received, we are unable to respond to individual inquiries regarding the status of applications. If selected for an interview, you will be contacted directly.
- Any employment offer is contingent upon successfully passing a criminal background check and verification of professional references demonstrating excellence.
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